Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
This forum is public. Never post order numbers, full license keys, email addresses, or payment details.
This is the place for general questions about how billing and licensing work — renewals, activation, staging slots, plan differences, and what happens when a license lapses.
For anything tied to your specific account, refund, or payment, contact us directly instead.
The mobile menu is displayed on devices with a screen width 760px or smaller.
You'll find the Mobile Menu Link at the bottom of the menu.
As you've noticed, you can configure Mobile Menu Text and Link in Admin Panel > Themes > Custom Text and Links.
Most people will likely want to change "Your Custom Link" to their company name and link to their company website, but the choice is yours to make.
Thanks for asking, kkrumm. I'm going to have to add this to the FAQ!
Oh That makes sense thank you. 🙂