Just purchased the theme today and installed it on a fresh installation.
Debian 8
Tried both Apache and Nginx - Same result
You are running PHP 5.6.33-0+deb8u1 with MySQL 5.5.60 on nginx/1.6.2 web server.
I'm unable to change any settings of the theme regardless of browser. I tried it in Chrome, Firefox, Internet Explorer and Microsoft Edge. When you hit any of the save buttons, the page just refreshes and the settings aren't saved. I haven't found a workaround for this.
I've had the same issue you have had as well. My forum post has been up for four weeks with no response to any of my concerns. I am not sure if the developers are just that busy trying to fix all of the errors or not. However, I was able to find a work around for the issue you are having, by editing a .txt file. For me in was in the installation path>upload>osta>css>themes the .txt you want to edit is selected.txt in there you add what ever theme you chose IE Earth or ICE or Custom. If you choose Custom, you will need to edit the custom.css file with your color codes you want for each section.
Mine was on a windows server 2012 machine, but the folders and files should be the same.
I hope this helps,
-Adam
Thanks Adam for the heads up. I will see about editing that file. I hope the developer is reading the forum threads. It would be great to get this resolved soon.
Hi Adam. I figured out the problem. When you overwrite the original files with the them files, I needed to change ownership of the files again. I ran this:
chown -R www-data:www-data /var/www/osticket
This corrected the issue. Now things can be adjusted and saved. I hope this helps.
Ownership to "who"? The files are all owned by "Administrator" but then I am Windows based.