Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
This forum is public. Never post order numbers, full license keys, email addresses, or payment details.
This is the place for general questions about how billing and licensing work — renewals, activation, staging slots, plan differences, and what happens when a license lapses.
For anything tied to your specific account, refund, or payment, contact us directly instead.
This update is the result of hundreds of additional hours of improvements. Here are some of the highlights:
v1.4
• thinner Sticky Bar spacing
• restored Ticket # to Sticky Bar
• refinements to color schemes
• fixed: Soft theme switch
• added New Task icon in mobile view
• New logo options: user text, user image or default
• switched primary font to Open Sans for greater compatibility with Safari
• Client-side Sign In button redesigned
• Javascript Uncaught TypeError fixed
• removed Spectrum Colorpicker
• style sheet added for end user's modifications
• System Logs page header fixed
• added Ticket List ascending / descending icons
• Date headings in Ticket List fixed
• all tables restyled
• redesigned smaller Theme Cards
• Priority colors revamped
• all translations updated
• Client Language Options displays current language flag
• added support for Indonesian and Swedish languages