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It's super weird. I installed osTicket Awesome for a new customer the other day. And then I ran into this glitch. But later, when I went back to fig...

It's been a few weeks so I'm going to mark this ticket as resolved. But feel free to add an update at any time.

Okay I have figured out what is going on. You moved your Ticket Queue columns around, but my code changes did not anticipate that and was not flexibl...

Did that work? It's been a couple of weeks so I will mark this as resolved, but feel free to post an update at any time.

After updating the plugin, did you clear Safari's browser cache? Unfortunately I do not have access to a Mac right now, so I can't test MacOS Safari....

Obviously there isn't anything I can do to help you right now. I know I said this: Search this forum for the terms ‘white’ and ‘blank’. I know this t...

Hi Oliver, This is a great idea. It will be added in all future 1.15.x releases. In the meantime you can open /osta/js/mousetrap.js, add the followi...

Sorry for the late reply. Please fill out this form (at least sections 1 and 2) and I will take a look.

I’m very surprised that anyone who is running a recent release is seeing this issue. But here is a nuclear fix. Copy / paste the following to Admin ...

Thank you for the report. Please replace <span style="color: #008000;">/include/plugins/attachment_preview.phar</span> with thi...

Hmmm. Please try clearing your browser cache. If that doesn't fix this glitch, let me know.

Hi @NIcholasjansen, Just a quick note to let you know that I have received your form submission and I will look into this soon.

Hi guys,  Please see this for the cause and a couple of solutions:

Thank you for the report, @Shimo. We are looking into this.

Thank you for sharing this, @james!