Thanks for figuring that out, Jon!

I sent you a private message regarding this.

In your last screenshot I notice your company name is still set to osTicket Awesome.

You know you can change that in Admin Panel > Theme, right?!  🙂

<p>Haha I didn't even notice.  It is fixed now, thanks for noticing. </p>

Hi, we have the same issue with tickets submitted by API, seemingly there is a fix for it. Could you please share them with me.

Thank you very much.

Gerald 

Hi there,

We have the same issue here, could you please share the solution to fix it?

Regards,

I’m very surprised that anyone who is running a recent release is seeing this issue.

But here is a nuclear fix.

Copy / paste the following to Admin Panel > Theme > Custom CSS:

.Icon.apiTicket {
background: none;
margin-left: 0;
}
a.Icon.apiTicket.preview {
margin: 0 0 0 12px;
margin: 0;
}
a.Icon.apiTicket.preview b {
font-weight: normal;
font-size: 10px;
font-family: 'Open Sans', sans-serif;
}
table.list.queue.tickets a.Icon.apiTicket.preview {
font-weight: 400;
border: .5px solid #128dbe;
border-radius: 2px;
padding: 2px 3px 2px 3px;
background: #ffffff7a;
margin: 0;
font-size: 10px;
}

If it doesn’t work, let me know!