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Oh, that's weird. It is definitely not happening on this end, at least in Chrome. I don't have access to Safari at the moment, but I'll check later. ...

I am not seeing that on this end. Can you please send a screenshot?

Hmmm I can't reproduce that on my end. What happens when you switch over to vanilla osTicket (by pressing SHIFT + O)? Are the fields populated ove...

Yikes! I'm at a loss. Thanks for letting me know.

Hi @jdelisle, I logged into your installation and fixed the "long answer" fields. I also took the liberty of fixing a few other minor layout irregula...

Você já tentou limpar o cache do navegador? --- Have you tried clearing your browser cache?

@lafr That is exactly what I intend on doing once things begin to settle down in the next month. @james Thank you for your kind offer of support. I j...

It is totally possible, and it isn't hugely complicated. But it is beyond the scope of what I can offer to do for free. You can easily figure out how...

That looks really useful. But it is beyond what I can support, but I'll give you a couple thoughts. When you installed osTicket Awesome, did your Pf...

@supportcomplavis-de, Thank you for bringing this to my attention. It appears that an upstream change of code in osTicket resulted in my fix being o...

Eché un vistazo y así es como funciona osTicket por defecto. Ningún archivo adjunto está incluido en el correo electrónico. Probablemente haya una for...

Thanks for your support @webtekpc!

That's the spirit! 😀

I see that the priority colors are not showing up as intended.  Is this a new installation? You may need to clear your browser cache. But if yo...

Hi @webtekpc, Thank you for your concern and sorry for my absence. Also, thank you for sharing your solution.