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Hi @JulienVDC, That is an upstream issue, actually.  In other words, it is an issue with osTicket itself. When they implemented customizable T...

Hi @itcubed, I have been working intimately with osTicket for close to a decade now, and people keep making me aware of features that I had no idea e...

Yeah, that is a tall order @Devi1903. The problem is, unlike the fields in the first blue circle, the fields in the second circle are not static. Th...

Fetching external dependencies slows down the user experience Are you sure about that? The conventional thinking (as far as I've always heard) is that...

Thanks for jumping in, @Shimo. This is more of an osTicket question (rather than an osTicket Awesome question). But @Shimo is correct. I will mark t...

I'm sorry @charlesjr, this is beyond the scope of what I can help you with.

Hi @radaeepdf, I replied to your email. Cheers.

@Integrities I'm sorry for the delay, but I checked and confirmed that I did send an invoice to you a few days ago. If you did not receive it (and you...

Thanks for your follow up, Oliver. I added shift + e to the latest release. But I've now added your last message to my To Do list and I will review i...

Hi @bcrawley You did post about this a few months ago here. I could not reproduce the issue on my end. In fact, I've never seen information in a tick...

If you would like me to take a look I'll be happy to figure out what is going on. If so, please fill out sections 1, 2 and 7 of this form.

Is there a possibility to change the one to lose the rights to get the logo? Sorry, I do not understand the question. Is it possible to change the fon...

You cannot change priority, or you will break the code. But I think you can change priority_desc to whatever you want (for example, 'Emergência').

Hey Charles it looks like you renamed the priorities. Did you not realize that you broke the priority colors when you modified the ticket_priority ta...