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Is the loading animation missing when your Clients open a ticket, or your Staff, or both? I think the HTML code for the Staff side loading animation ...

Given that I am Canadian myself, that seems like a reasonable request to me. I will add it to my list of things to do for a future release. In the m...

I'm not sure how that happened, but this will fix it. Add the following code to /osta/user-styles.css .pull-right#nav a:hover,.pull-right#nav a svg:...

@jschrader@myios.com, Thank you for taking the time to report this and to look into it further. Your suggestion is likely valid. I do not recall dis...

@digitalis-france I added a photo to an FAQ item in the demo which you can see here: br /> I am able to create a PDF that successfully integrates th...

I haven't run into this but it sounds frustrating. I will look into it.

when I generate a pdf in the faq I don't know what you are referring to. Please explain where you generate a PDF. Is it on the Client or Staff side?

@lucn, Thank you for reporting this. Working on a fix.

Database errors do occur in osTicket from time to time and are not necessarily related to osTicket Awesome. One thing that jumps out at me though is ...

Yikes! In that case, thank you for letting me know. I will look into this.

@aeromarine No, you aren't missing anything. Unfortunately this is a known issue and it will be fixed in a future release. Thank you for your patien...

@dezinekc I'm sorry for the delay in responding, but I am glad to see that you worked it out. Your installation is looking good. The one thing I wou...

@gaetan.hardy Sorry I cannot be more help with these issues. I do not have access to an IIS server to play with. Once again, @City of Alton, I appre...

Hi Adrian, These instructions assume that you are using osTicket-Awesome-1.10.4-v1.0 or newer. Download united-kingdom.svg to your computer Uploa...

I'm looking at your landing page in Edge and FF and, indeed, all of the SVG icons are blacked out on my end as well. I find many instances of the fol...