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@jschrader, Whoa, that is a truly bizarre issue you have there! I would describe it like this: All .svg images appear with a black or white* overla...

Hi @BiscomTicket, Thank you for purchasing osTicket Awesome! I'm sorry, I do not create invoices for osTicket Awesome. Please use your PayPal trans...

Thank you for your persistent suggestions, @aeromarine. I have implemented the changes as you've requested, which you can review here. These changes...

@sgps, Yikes, it has been 3 months... I have been meaning to get back to you. Sorry for the delay. If you're still having this issue, it turns out t...

Hi guys, Unfortunately in an attempt to fix another issue I created a whole new one. Without going into all of the messy details I have to completel...

@astswiss That's weird. I don't encounter this issue while using the German language pack in the demo. But the demo is obviously using a differen...

@lafr Thank you for taking the time to post this and also the fix that you came up with. Oddly, I can't seem to reproduce your issue though. Lookin...

@visimitra Thanks again for posting this screenshot. This is actually a part of the same search issue that you submitted in an earlier post. Withou...

@visimitra Thank you for taking the time to post these screenshots. The search issue is a major bug that I am working to fix for the next release. ...

I'm sorry @fedefarma, I just rediscovered this thread and realized that I dropped the ball on this. Are you still experiencing the issue?

Hmmm I suspect that this isn't an osTicket Awesome issue. Please try adding an attachment through your old core osTicket installation and verifying w...

Hmmm that sounds really odd. Is it still an issue for you? If yes, please try one of the following 2 options to see if it resolves the issue: 1) Rep...

@ewistrand My apologies for misleading you... the version of osTicket Awesome used in that mock-up is for 1.9.x. The whole layout has been redesigne...

Sorry for the delayed response. It appears that I added "Company Name" as a custom field at one point. If you haven't figured it out already, you'll...

Hi Jamie, I am 99% certain that the info you've found in the osTicket docs pertain only to 1.11-RC1 (for now). Unfortunately the Docs do not specify ...