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Hi @anderson, I logged into your Admin Panel and had a look. It is a very strange issue! I will look at it again tomorrow and think about it some mo...

Just for the record, the print from osticket core is from other installation I just use for example purpose That is good to know. It explains why t...

This is a really weird situation. I cannot think of what could cause that. Wait. I notice that osTicket core shows how many Closed tickets you have. ...

Your screenshot appears to be a mix of osTicket core and osTicket Awesome. Try clearing your browser's cache and let me know whether or not it fixes ...

>I’m having an issue with the template, the first time any phone tries to load the page it takes like 2 or 3 minutes What version of osTicket Awes...

Great!

The image isn't a part of osTicket Awesome, it is something that you've added to your osTicket. Have you tried going to Admin Panel > Settings >...

Hi @ghapios, None of the 1.10.x versions require a database upgrade, so upgrading osTicket or osTicket Awesome is very easy. Set the system to offli...

I'm really sorry, @Thomas Bosbach. I forgot to respond to this post from a long time ago until another customer pointed it out to me tonight. Did you...

UPDATE: The latest releases all include the ability to display a user-uploaded logo. Here are some tips to integrate your logo into the theme.

In case anyone reads this thread and is confused... I moved this thread from another topic and the messages are now all out of order.

@omniksolar Your software environment is very similar to the environment that the demo is running in. I don't know why it should be an issue on your...

Wow, okay... I am at a loss. I am still trying to figure this out, but I wanted to respond so you won't think I've overlooked or forgotten your issue...

No worries... I expect it will come up again and again so I actually created a "Clear Your Browser's Cache" page just now and I will add a reminder to...

I'm looking at your screenshot and seeing some elements from the new update and some elements from the previous version and then it occurs to me... ....