Hi Trevor,
You should check the folder permissions as I advised Trevor. But I see that you are running osTicket on a Windows IIS installation. I am not familiar with IIS myself, so hopefully you know more than I do regarding how to manage permissions in that environment.
Also, I had a client who wrote to me yesterday with similar symptoms. He ultimately worked it out on his own. Here is what he reported:
I reinstalled the theme on a fresh osticket following the guide exactly and it seems to be ok now
Either the osticket was corrupt or uploading the zip and extracting does something weird to permissions then ftp upload.
The first time I uploaded the zip and extracted it there then installed.
The second time which worked, I had uploaded the pre-extracted files via filezilla like in the instructions.
I think it must have been a permissions issue.
On my side, I solved the issue encountered by modifying the .txt files in the awesome directory.
Could you tell me if I can let the modification I made directly in the file?
Yes that is a perfectly good workaround. 🙂
Hi Trevor / joncoux,
As promised I will be releasing a new version (v1.4) in the next 2 - 3 weeks which will return the ability to use a user-selected logo image.
Regarding the issue with saving Custom Text, another customer ran into the same thing and realized the the .txt files had somehow become read-only.
Assuming you have osTicket installed into a directory called /support, on a Linux server the solution will look something like this:
# chmod -R +w /support/osta/themes/css
Instructions for setting read/write permissions on IIS servers can be found here:
UPDATE: The latest releases all include the ability to display a user-uploaded logo.
Here are some tips to integrate your logo into the theme.