Your software environment is very similar to the environment that the demo is running in.
I don't know why it should be an issue on your server, but I do think I've found the answer.
Please follow this advice, and let me know if it helps or not.
(On a side note you might consider upgrading your PHP to 5.6 which is what is recommended for osTicket. I don't think it has anything to do with your SVG issue, but it could help to avoid other mysterious issues).
In case anyone reads this thread and is confused... I moved this thread from another topic and the messages are now all out of order.
Hi guys,
I am also having the same problem with svg icons. All icons are visible except svg icons.
I am using PHP v8.3 and have the same problem with osticket awesome.
My files are in the root directory of apache (/var/www/html)
I tried to move all files in a seperate directory like project.com/osticket and still it is useless.
I think I am gonna go nuts and yet could not find the solution. I need help guys 🙁 @stevland
Hi Onur,
osTicket / osTicket Awesome doesn't support PHP 8.3 yet. Please downgrade to 8.2 or 8.1 asap. (I have no idea if that is the reason you are having an issue with SVG icons, but running an unsupported PHP can create unpredictable results).
If that doesn't resolve your issue please fill out sections 1 and 2 of this form and I will take a look.