Hi @anderson,

I logged into your Admin Panel and had a look.

It is a very strange issue! I will look at it again tomorrow and think about it some more and try to figure out why your link are missing.

Do you still have a osTicket core installation?

For now you can bookmark these two links to get to the tickets:

Answered Tickets
https://solicitud.universal.org.mx/scp/tickets.php?status=answered

My Tickets
https://solicitud.universal.org.mx/scp/tickets.php?status=assigned

Do you still have a osTicket core installation?

Hi @stevland I do have a backup from osticket core.

Fixed it!

In Admin Panel > Settings > Tickets you didn't have a check beside "Exclude answered tickets from open queue."

Apparently this is enabled by default (which is why I've never noticed the option before) and without having it enabled osTicket doesn't segregate answered tickets.

P.S. Please go ahead and delete my Agent account now. 🙂

Hi @stevland

Apparently I managed to resolve the situation, I do not know how or why but when I passed the complete link in the browser "https://solicitud.universal.org.mx/scp/tickets.php?status=answered" the page rendered with the answered tab, and right now is ok.