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stevland
@stevland
Admin
Member
Joined: Mar 8, 2026
Last seen: May 5, 2026
Topics: 7 / Replies: 1170
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You posted the same information as before. Please post your System Logs (Admin Panel > Dashboard > System Logs).

8 years ago
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any phone tries to load the page it takes like 2 or 3 minutes Is it limited to page in the Client Portal, the Staff Portal, or is this happening wit...

8 years ago
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also we have deactivated the APCu Actually what I was trying to say is to make sure that you do have APCu activated because it helps to speed up osT...

8 years ago
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BTW the latest updates include full support for the Swedish language and I also got rid of the confusing language icon.

8 years ago
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Yes it must have a different permission setting. The api/pipe.php file needs to be 755 to be executable. If you look at it using FileZilla, it will lo...

8 years ago
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Please copy and paste the contents of your Information page (Admin Panel > Dashboard > Information). It will look like this: About this osTicke...

8 years ago
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Hi @aeromarine, I disagree. There are always a few things I would improve, but I think the Client Ticket View page looks fine. It is highly stylized ...

8 years ago
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No worries, @anderson!

8 years ago
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Hey @fedefarma, I'm still awaiting your response to my last message, but when you have a few minutes, please install this fix first and see if it hel...

8 years ago
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LOL didn't you see my last two messages above?!

8 years ago
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P.S. Please go ahead and delete my Agent account now. 🙂

8 years ago
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Fixed it! In Admin Panel > Settings > Tickets you didn't have a check beside "Exclude answered tickets from open queue." Apparently this is en...

8 years ago
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Hey @Thomas Bosbach, It would be really helpful if you could compare your working api/pipe.php file to the one that comes with osTicket or osTicket A...

8 years ago
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You are using osTicket-Awesome-1.10.1-v1.3. I haven't received any complaints from anyone regarding page load times using that version, and it has b...

8 years ago
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