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You posted the same information as before. Please post your System Logs (Admin Panel > Dashboard > System Logs).

any phone tries to load the page it takes like 2 or 3 minutes Is it limited to page in the Client Portal, the Staff Portal, or is this happening wit...

also we have deactivated the APCu Actually what I was trying to say is to make sure that you do have APCu activated because it helps to speed up osT...

BTW the latest updates include full support for the Swedish language and I also got rid of the confusing language icon.

Yes it must have a different permission setting. The api/pipe.php file needs to be 755 to be executable. If you look at it using FileZilla, it will lo...

Please copy and paste the contents of your Information page (Admin Panel > Dashboard > Information). It will look like this: About this osTicke...

Hi @aeromarine, I disagree. There are always a few things I would improve, but I think the Client Ticket View page looks fine. It is highly stylized ...

No worries, @anderson!

Hey @fedefarma, I'm still awaiting your response to my last message, but when you have a few minutes, please install this fix first and see if it hel...

LOL didn't you see my last two messages above?!

P.S. Please go ahead and delete my Agent account now. 🙂

Fixed it! In Admin Panel > Settings > Tickets you didn't have a check beside "Exclude answered tickets from open queue." Apparently this is en...

Hey @Thomas Bosbach, It would be really helpful if you could compare your working api/pipe.php file to the one that comes with osTicket or osTicket A...

You are using osTicket-Awesome-1.10.1-v1.3. I haven't received any complaints from anyone regarding page load times using that version, and it has b...