Can we please get an update on this?

Are you also having issues with slow query processing times?    Our MYSQL database all of a sudden after upgrading is going mental taking ...

Can we get an update on this please?

Thats great! Thanks for the heads up 🙂

Hi there,  I have just updated to 1.15.4 and it appears this has happened again, alas the green ticket has disappeared 🙁    I see t...

Perfect, that did the trick! Nice work mate 🙂    Much appreciated

All done, Are you using osTicket for that form? It's a lot nicer then what osTicket allows haha.

Hey @Stevland I recently updated all my systems and went to use this fix, however it doesn't seem to be working now. Any new ideas? I can try the plu...

Have a temp fix I can't post the code directly for some reason, the fix is in here, but it's line 1004

Having the same issue on the same versions.

@Darklord Yup, it's an issue all the staff have. 

@darklord Do you have a screenshot? I'd say it's still missing for me because there's no green arrow either

Hi @Stevland Unfortunately I was a bit wrong and while the drop down does appear, when you select an option it still brings up that second box so it ...

So Above is the current method - you click it (highlighted in red) and it opens another box. It's not more clicks, and now that I think about it it's ...

@stevland You're right the message shows up regardless, but yes we have 200 active tickets and not one has the green dot, our test server which I've ...

Thanks @stevland that's perfect 🙂 I wasn't expecting to get exactly what I wanted haha.

Excellent thank you so much! @stevland  

I will just add this bug is also found in the demo version.

I have the same problem but it looks like they have not even looked into the issue for you? It seems to be an issue with all custom fields