Have you checked these first?
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I got all the below errors
[INSERT INTO os_user__cdata SET phone='0107600136', user_id= 27 ON DUPLICATE KEY UPDATE phone='0107600136']
Unknown column 'phone' in 'field list'
---- Backtrace ----
And this one?
================================================================================================
[SELECT A1.id, A1.name, A6.address FROM os_user A1 LEFT JOIN os_user_email A2 ON (A1.id = A2.user_id) LEFT JOIN os_organization A3 ON (A1.org_id = A3.id) LEFT JOIN os_user_account A4 ON (A1.id = A4.user_id) LEFT JOIN os_user__cdata A5 ON (A1.id = A5.user_id) LEFT JOIN os_user_email A6 ON (A1.default_email_id = A6.id) WHERE (A2.address LIKE '%rbosman@eas%' OR A1.name LIKE '%rbosman@eas%' OR A3.name LIKE '%rbosman@eas%' OR A4.username LIKE '%rbosman@eas%' OR A5.phone LIKE '%rbosman@eas%') LIMIT 25]
Unknown column 'A5.phone' in 'where clause'
---- Backtrace ----
#0 (root)/include/mysqli.php(201): osTicket->logDBError('DB Error #1054', '[SELECT A1.id...')
#1 (root)/include/class.orm.php(3466): db_query('SELECT A1.id,...', true, true)
#2 (root)/include/class.orm.php(3522): MySqlExecutor->execute()
#3 (root)/include/class.orm.php(2070): MySqlExecutor->getRow()
#4 (root)/include/class.orm.php(2043): FlatArrayIterator->{closure}()
#5 (root)/include/class.orm.php(2022): CallbackSimpleIterator->next()
#6 (root)/include/class.orm.php(2031): CallbackSimpleIterator->rewind()
#7 (root)/include/class.orm.php(1703): CallbackSimpleIterator->valid()
#8 (root)/include/class.orm.php(1713): CachedResultSet->fillTo(9223372036854775807)
#9 (root)/include/class.orm.php(1729): CachedResultSet->asArray()
#10 (root)/include/ajax.users.php(98): CachedResultSet->getIterator()
#11 (root)/include/class.dispatcher.php(145): UsersAjaxAPI->search('local')
#12 (root)/include/class.dispatcher.php(38): UrlMatcher->dispatch('/local', Array)
#13 (root)/include/class.dispatcher.php(120): Dispatcher->resolve('/local', Array)
#14 (root)/include/class.dispatcher.php(38): UrlMatcher->dispatch('/users/local', NULL)
#15 (root)/scp/ajax.php(316): Dispatcher->resolve('/users/local')
#16 {main}
#0 (root)/include/mysqli.php(201): osTicket->logDBError('DB Error #1054', '[INSERT INTO `o...')<br />
#1 (root)/include/class.dynamic_forms.php(381): db_query('INSERT INTO `os...')
#2 (root)/include/class.dynamic_forms.php(396): DynamicForm::updateDynamicDataView(Object(DynamicFormEntryAnswer), NULL)
#3 (root)/include/class.signal.php(98): DynamicForm::updateDynamicFormEntryAnswer(Object(DynamicFormEntryAnswer), NULL)
#4 (root)/include/class.orm.php(680): Signal::send('model.created', Object(DynamicFormEntryAnswer))
#5 (root)/include/class.dynamic_forms.php(1536): VerySimpleModel->save(false)
#6 (root)/include/class.dynamic_forms.php(1378): DynamicFormEntryAnswer->save(false)
#7 (root)/include/class.dynamic_forms.php(1317): DynamicFormEntry->saveAnswers(NULL, false)
#8 (root)/include/class.user.php(348): DynamicFormEntry->save()
#9 (root)/include/class.user.php(421): User->addForm(Object(UserForm), 1, Array)
#10 (root)/include/class.user.php(249): User->addDynamicData(Array)
#11 (root)/include/class.user.php(287): User::fromVars(Array, true)
#12 (root)/include/ajax.users.php(305): User::fromForm(Object(SimpleForm))
#13 (root)/include/class.dispatcher.php(145): UsersAjaxAPI->addUser()
#14 (root)/include/class.dispatcher.php(38): UrlMatcher->dispatch('/lookup/form', Array)
#15 (root)/include/class.dispatcher.php(120): Dispatcher->resolve('/lookup/form', Array)
#16 (root)/include/class.dispatcher.php(38): UrlMatcher->dispatch('/users/lookup/f...', NULL)
#17 (root)/scp/ajax.php(316): Dispatcher->resolve('/users/lookup/f...')
#18 {main}
Are you also having issues with slow query processing times?
Our MYSQL database all of a sudden after upgrading is going mental taking 1 - 2 min just to load each query.
We are also having duplicate entry issues. Hopefully someone from Osticket Awesome will reply soon.
No issues with duplicate records yet 🙂
But indeed hopefully they will respond
regards
Rob