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Sorry for the delayed response, Thomas. It sounds like you are having another, unrelated issue. Let's focus on that first. Please post a screenshot ...

You are correct, @aeromarine. The Admin Panel link is not available in mobile by design. It would be far too much work to attempt to make all of the ...

Thanks for your post, @fachmarkt. I realize now that something is messy with the languages. I am still looking into it and will get back to you. Than...

Sorry for the delay. This sounds like it may be a permissions issue with the files in /osta/css/themes. Are you using a Linux-based or an IIS web se...

Sorry @jranshaw, I didn't see your message right now. I'm not sure what could be causing this. It may be an osTicket (rather than and osTicket Awesom...

Thanks for your detailed report, @aeromarine. That's odd. My first suggestion would be to try another browser, but it sounds like you already have....

I see your point, @laroccad. The color scheme that I've used still makes sense to me, and yet I can't think of any way to justify it. Meanwhile, you ...

Hi Thomas, osTicket Awesome doesn't contain any modifications that could be responsible for breaking email piping. However, the fact is that by insta...

I'm alive!!!! LOL Thank you so much for the instructions. I will pass them along to the next IIS user with a permissions issue. IIS is so very differ...

Hi guys, I'm sorry for the delay in responding here. As you are likely aware, the new version (v1.3) is now available. district6 thank you for post...

Yes that is a perfectly good workaround. 🙂

Hi newox, Are you still having this issue? If yes, is the Theme page the only page that comes up blank? If this issue persists I would try reuploa...

Hi Stefan, I hope that it doesn't sound like a cop-out, but it is definitely worth mentioning that I doubt that this issue is related to osTicket Awe...

Are you still having trouble, m.may? It appears to me from the /volume1/ bit of your error message that you are using a Windows IIS server. I'm afrai...

Thanks for pointing that out, hogkammen. Doh! City of Alton's tip is exactly correct. Or you can right-click and download this file and upload it to ...