Thanks for your detailed report, @aeromarine.

That's odd. 

My first suggestion would be to try another browser, but it sounds like you already have.

Can you please visit the profile page in Chrome and open Dev Tools > Console and see if there are any errors?

I notice that you are using IIS. Hey @kkrumm... you use IIS as well. Would you kindly check your profile page to see if the button appears on your end?

Yes, its the same for me as well. I thought the only way to change the avatar was through gravatar.com and linking the email address. 

Hey @kkrumm this is what it should look like:

https://osticketawesome.com/1.10.1/scp/profile.php

The button below the picture allows the user to create a new random composite. It is kind of like playing a slot machine. This is in lieu of using a profile picture through Gravatar.

Do you still have a vanilla osTicket installation on your server? If yes, would you mind looking at your profile page in the vanilla osTicket and letting me know if the button shows up or not? Thanks!

@stevland I'm not running vanilla. Just osticket v1.10.1 with Awesome v1.3. I logged in and still dont see it. 

Okay i think i see it now. My bad I needed to have this setting changed first Agents Settings -> Avatar Source: "Buil-In / Oscar's A-Team".

Now I have the option to flip through the avatar images.