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Thank you once again for your detailed report. I will attend to these shortly.

Hi AdvisorIT, I overlooked your post, I apologize for the delayed response. I want to make sure that I understand you correctly. Are you receiving t...

Hey guys... please upgrade to osTicket-1.12.2-Awesome-101 to resolve this issue.

Hmmm it is still marked as "support request" on my end. Actually I've changed it to "in progress". I just released 105. I have no immediate plans or ...

Nein, Ihre PHP-Version ist in Ordnung. Bitte überprüfen Sie Ihre Fehlerprotokolle. Wenn Sie nicht wissen, wie Sie Ihre Fehlerprotokolle überprüfen kö...

Leider sagt uns HTTP ERROR 500 nichts Sinnvolles. Bitte überprüfen Sie Ihre Apache / PHP / MySQL-Fehlerprotokolle auf die eigentliche Fehlermeldung un...

Did you get this sorted yet? Error 500 is very generic and tells us almost nothing. Pro tip: check your PHP, Apache and MySQL error logs for the real...

@Code54, Did you learn anything through posting to my osTicket Awesome installation? I'd like to revert my template back, so do let me know.

Oops sorry disregard my last message! I got confused. I fixed this recently and I mistakenly thought the fix had been included in the last release. I...

Thank you very much for taking the time to clarify this. It will be fixed in the next release.

Okay, I have added %{ticket.thread.lastmessage} to the Response/Reply Template of my own company's osTicket-1.12-Awesome-105 installation. Go ahead a...

By "latest update" I assume you mean osTicket-1.12-Awesome-105, yes? Please clear your browser cache and try again. If the issue persists, let me kn...

That is a good point. I also find it annoying to have to use the keyboard to submit the search. I will address this in the next release.

Unfortunately, a 500 error is a very generic server-side error that tells us almost nothing. There will be more information as to what is going wrong ...

@Code54, Regarding osTicket Awesome, there is nothing that should change the way templates work. When problems such as this arise, the first step is...