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Hi @neublck, Here is the error you are receiving: Der Upgrader unterstützt eine Aktualisierung vom aktuellen Patch [add628927ee030469f5d3272ebda1e16]...

Sorry for the delayed response. I see you opened another post regarding this issue so I will mark this one as resolved and respond to you over there.

I'll mark this as resolved, but you can still reply if you so choose.

Hmmm. I have not seen that before. What version of osTicket were you running before installing osTicket Awesome? If it is really old (e.g. v.10.x) y...

Hi @Dimatek, I am on the road at the moment, but here are the things that come to mind that I will suggest... Check your web server logs for relevan...

I see that there is an issue with hard-coded links. I will fix this in the next release.  For now I have fixed it on my end so that the problem ...

It sounds like you may be using the Attachments on the Filesystem plugin, is that correct?

Hi @JulienVDC, Hmmm. That's an odd one. When you upload a logo or a background it resides in the osta/uploads/ directory. When the files "disappear...

I can't reproduce the issue on this end. I'm on the Ticket Settings and Options page using PHP 7.3.13 // MySQL 5.5.45 // Microsoft-IIS/10.0 and, as f...

Hi @pifane, As it turns out, the fix is quite easy. And I have to thank @jsusoy for helping me discover the issue. Please download and extract this ...

Hmmm. Again, I am not seeing that on this end. I checked both the Open New Ticket pages on the Staff and the Client sides. If you would like me to ta...

Oops, I forgot to include my screenshot in my last post. It sounds like you are going to the Add Sub Queue. Don't go there! Go to Edit. Are we on ...

I can't reproduce this issue on my end. But, if you are willing to grant me temporary admin access, I'd be happy to take a look and figure out what i...

Hey guys,  I'm sorry for the delayed response.  I have actually looked into this a couple of times and I tried unsuccessfully to figure ou...

Hi @CompuTechITGmbH, I'm sorry, I do not have any idea what I am looking at. What is the Windows batch file for?