Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
This forum is public. Never post order numbers, full license keys, email addresses, or payment details.
This is the place for general questions about how billing and licensing work — renewals, activation, staging slots, plan differences, and what happens when a license lapses.
For anything tied to your specific account, refund, or payment, contact us directly instead.
Hi, I think it’s a (new) bug that no options menu is visible when trying to open it at messages sent by a client? You cannot edit a client's message anymore (or open task / ticket from that message). But It’s still possible to do so at messages / notes sent by agents.
We often edited messages that where sent by a client because they, for instance, sent a whole mail history about x pages, but only the first sentence was relevant…
Yikes!
I figured out how to fix this. Doing so will probably break something else. I will figure out exactly what is going on for the next release. But for now to get the drop-down menu back, open /osta/css/staff-desktop.css and remove overflow: hidden; from line 1196 so it looks like this:
.thread-entry.message .header {
background: #ffddba;
}