Hey @fedefarma,
I'm still awaiting your response to my last message, but when you have a few minutes, please install this fix first and see if it helps!
Hi @stevland
I have installed the fix you mentioned but still not working, also we have deactivated the APCu in our ISS server and we have no difference in performance
Our Osticket server is internal and it's not connected to internet, so we can't grant you access to it.
Any other idea?
Thank you!
Please copy and paste the contents of your Information page (Admin Panel > Dashboard > Information). It will look like this:
About this osTicket Installation
Server Information
osTicket Version
v1.10.4 (035fd0a) — Up to date
Web Server Software
Apache
MySQL Version
5.5.56
PHP Version
5.6.36
PHP Extensions
gdlib
Used for image manipulation and PDF printing
imap
Used for email fetching
xml
XML API
xml-dom
Used for HTML email processing
json
Improves performance creating and processing JSON
mbstring
Highly recommended for non western european language content
phar
Highly recommended for plugins and language packs
intl
Highly recommended for non western european language content
fileinfo
Used to detect file types for uploads
APCu
Improves overall performance
Zend Opcache
Improves overall performance
PHP Settings
cgi.fix_pathinfo
"1" is recommended if AJAX is not working
date.timezone
America/Vancouver
Database Information and Usage
Schema
ost-v1-10-1_ (localhost)
Schema Signature
98ad7d550c26ac44340350912296e673
Space Used
82.09 MiB
Space for Attachments
8.52 MiB
Timezone
PDT (Interpreted as America/Los_Angeles)
also we have deactivated the APCu
Actually what I was trying to say is to make sure that you do have APCu activated because it helps to speed up osTicket. The same is true of Zend Opcache. Please make sure that they are both installed and activated.
Your system information looks fine. Please post your System Logs (Admin Panel > Dashboard > System Logs).
any phone tries to load the page it takes like 2 or 3 minutes
Is it limited to page in the Client Portal, the Staff Portal, or is this happening with any page throughout the system?
I suspect this may only be happening when visiting pages in the Staff Panel > Admin Panel. In other words, the ticket pages load fine. Is my theory correct?