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Thanks for the report, @jfleduc. To fix this please open include/staff/user-view-inc.php and delete line 13.

Yes, that is a glitch with osTicket itself (which I reported here). But rest assured, if you see 1.12-git it means that you are indeed running v1.12....

I have to acknowledge that I hear of this type of issue from time to time, which I find perplexing. It has never occurred to me that it could be an i...

Hi @Code54, Thanks for letting me off the hook. I was already working on this workaround, so I decided to finish it. You can add the following code ...

I see it still isn't fixed in 1.12.3, unfortunately. I expect it will be fixed by 1.14, if not sooner!

I can do that. I think I know what you want to change, but rather than wasting time composing code when I may be wrong... why don't you help me help ...

Cool I'll keep that in mind.

Sorry for the delay. I'm not really sure how to proceed with this issue, other than installing from scratch. In my spare time I've been looking for a ...

Sí, eso indica que hay una nueva respuesta esperando. Se elimina cuando un agente responde.

I’m guessing that whatever changes I make are getting over ridden by some of your theme css’s Yes, that is exactly what is happening. For that rea...

Actually one thing that does come to mind is a possible ownership issue. Make sure the uploads/ directory is owned by the correct user*: # chown -R ...

The fact that you have an attachments/ directory tells me that you are using the Attachments on the Filesystem plugin. Not that this makes any differe...

/volume1/web/osticket/

What happens if you delete the two broken Custom Logos and try uploading one from scratch?

Whoa, your permissions look dangerously high. I recommend setting them properly using these commands: # find . -type d -print0 | xargs -0 chmod 0755...