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You should have access to Apache error logs. If you can't find them, ask namecheap where they are located. Uploading osTicket Awesome from scratch wo...

Sorry for the late reply. Mi tabla ost__tickets_priority es: osTicket Awesome overrides those settings. The priority colors are set by CSS instead...

Found it! Known issue with osTicket. Hopefully it will be resolved soon. But for now you can merge tickets from the queue pages. Please note that t...

I have discovered that you can merge two or more tickets from the Open Tickets page. On my end this works in both osTicket and osTicket Awesome. Bu...

Thank you for the detailed report. I am looking into this.

Hi Randy, Sorry for the delayed response. Are you still having this issue? Did the issue start happening spontaneously, or after an upgrade, or...?...

Hi it-support@lindner-esskultur.de, To be clear, the toolbar is no longer displayed in vanilla osTicket v1.14.x: One can add the following CSS rul...

Hi @visimitra, Thank you for the report. Fixes soon!

As I stated earlier in this thread, I did find the same issue was present in vanilla osTicket 1.12.2. You can verify this for yourself by testing it h...

Looks like someone beat you to reporting it: br /> But you may want to jump in and confirm that it is an issue for you as well.

Yes, I see that you are correct: the issue is not present in 1.12.3: br /> But how is that relevant? It's like saying, "Why did I wake up with a cold...

Hi @hobbleman, thank you for the report. I will release a hotfix for that right away.

Hi @Tom, Sorry for the delay in responding. This is not an osTicket Awesome issue, it is an issue with osTicket itself. In fact, I opened a Git Hub ...

Hi @kai.gyt, I see that the same behavior is present in unmodified osTicket, which you can see for yourself in this demo installation: br /> Therefo...

osTicket-1.14.1-Awesome-102 is now available on the Downloads page.