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I haven't been able to reproduce this issue. I wonder if it was a temporary glitch in 1.11. It seems to be fine in 1.14.x. So please upgrade if you ha...

I'm going to mark this as resolved, but let me know if you're still having trouble.

Fixes in the next release!

BTW this didn't end up making it into osTicket Awesome for osTicket 1.14.2 (Revision 1), but it will definitely be included in Revision 2.

Thanks for the head's up. I have fixed these and uploaded a new zip file with the same name. In other words, please download and reinstall osTicket-1...

As it happens, the new osTicket release (1.14.2) now has a Force HTTPS feature. Thus, the latest osTicket Awesome version now includes this as well.

Awesome. Sorry for the inconvenience. Thanks for letting me know!

Please try downloading it again!

@tank, I don't remember the situation, but when I said that I would log in and assist you it must have been a different scenario.  If you look ...

Unfortunately this release is going to take longer then it normally does. It could be a week from now, or it could be a month. I will send out an ema...

Hi @Simon, Thank you for your screenshot.  Those checkboxes will be fixed in the next release. By the way, I removed your email address to kee...

Hi @justdoit, Thank you for your kind words. osTicket does not include a time tracking function by default. You must have been using a plugin at one...

P.S. I'm pretty sure the glitch in your second screen shot will fix itself once you have more tickets. If I remember correctly, that only shows up wh...

Hi @tank, Just to be clear, I can't fix these things for your installation specifically. That isn't how this works. I do appreciate the report, howe...

Hi @infovi, That section is only available when one has the Audit Log plugin installed. Having said that, the Audit Log plugin will be supported ver...