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Yup. Upgrading from 1.9.x to 1.10.x required a database upgrade. As did upgrading from 1.10.x to 1.11. In both cases an osTicket Awesome user would n...

1.11 to 1.12 is a very straightforward upgrade. Assuming your osTicket Awesome installation is in a directory named /support, rename it to /support...

Sorry for the delayed response. This will be fixed in the next release. In the meantime it is a very easy fix: open /include/staff/ticket-view-inc...

Oh! I'll look into this... thank you.

That's great, glad its sorted.

Super!

Hi David, Have you tried clearing your browser cache? Would it be possible to zip (after stripping out ost-config.php and other files) your demo fo...

Okay guys, make sure you add this code to /osta/user-styles.css exactly as below and you will no longer have images in the footer in desktop or mobile...

@mein-textiletikett.de, Unless I am missing something, I don't believe that osTicket has the ability to merge tickets. /p>

Hi @hunterrd, It seems to be working on my end. Here are the steps I took to test using the demo database. I have two tickets with the subject "Atta...

Yikes! Please open /include/staff/staff.inc.php and replace its contents with the source code.

The file exists exclusively for you to add your own CSS modifications. So — until you do — it is blank.

If you would like me to look into this for you I will need you to create a temporary agent account (Admin Panel > Agents > Add New Agent) using ...

What browser are you using?

Hi guys, I didn't keep my promise... this wasn't included in the 1.12 release after all. I will include something in the next release for sure. In t...