Attachments get corrupted

Jaypi · 2019-04-26T02:24:24Z

When I upload attachments to a ticket and try to download them again, they get corrupted if the original file is binary (images or Microsoft Office documents). Text documents and PDFs are fine. This is the same issue as described here:I'm not sure if this issue here is the same but the solution posted in that thread did not work for me. When I revert back to the old design I can upload and download the files again. The files that were uploaded before stay corrupt so I think they break during the upload procedure.

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Jaypi

Topic starter

May 06, 2019 10:22 pm

(@jaypi)

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Joined: 7 years ago

Hey Stevland

I didn't even realise you pushed out a new version. I updated to osTicket 1.12 and the newest osTicketAwesome version and so far (at least on my test system) it looks like it's working. I would contact you again if another issue would pop up.

Thanks for your support.

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stevland

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May 07, 2019 8:36 am

(@stevland)

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Joined: 2 months ago

That's great, glad its sorted.

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Attachments get corrupted