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This question pertains to osTicket's core functionality. I'll leave it open for a while and perhaps someone will jump in with some information. But yo...

Hi @haleyslock, It's been a long time since I hacked osTicket's PDF / print template. I would have to retrace my steps. But a quick Google search tu...

This is probably the issue. Over in the osTicket Forum KevinTheJedi says: Clear your cache + session + cookies and retest. It sounds like potential se...

Hi guys, This shouldn't be a problem after updating from 1.16.3 to 1.17.0, obviously. And, for what it's worth, it's the first I'm hearing of it. Di...

Hi guys,   The Problem The problem is that I previously compressed the Attachment Inline Plugin into a .phar file which I bundled in osTicket ...

Hi @support@complavis.de, Thank you for your detailed report. Unfortunately, I had trouble following along through everything that you did. Please ...

Sorry for the trouble, guys. Y'all must be running old versions of osTicket Awesome. That mistake was fixed in 1.15.3 and higher. In any event, the ...

Hi @nerdynetworking, Double-check your ost-config.php for typos.C Check your PHP and Apache error logs for additional clues.

Oops! It is listed, but as OpenID Authentication for Microsoft Thank you for bringing this to my attention. I'll change it to... OAuth2 (OAuth Auth...

I think this may have something to do with the old version of the plugin being overwritten with the new version, which may be confusing osTicket. If ...

I still cannot reproduce this issue on my end. I think you guys are starting to realize that it is something about your environment. After printing ...

Great! Thanks for the feedback guys.

Hi @halmaclean, Sorry for the late reply. Using the demo I added a custom field to the Ticket Details form and made it required for both Client and ...

Hi @caygri, Sorry, I didn't understand the question. Can you explain what you mean by "custom icon" and / or send a screenshot?

Hi Synopsis, There isn't a way to disable it. But you can hide it by adding the following to Admin Panel > Theme Options > Custom CSS: div#che...