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Hi, I recommend a clean solution: Before the upgrade, uninstall all extensions from the database and the plugin directory.

Hi Steveland, I tried with vanilla. After I cliked the Print/Thread+Internal Notes+Attachments button, opening a new blank page, and happening nothin...

Hi, Just in manually. Location: osticketawesome/osta/inc/keyboard-shortcuts.html (You must be open with Notepad to edit.)

You can find here:

osTicket-1.15.4-Awesome-101\upload\osta\css\themes\custom

Solution: Download the original osticketawesome setup zip, after upload to your webserver the mpdf folder again and upload again the logo here: yoursu...

You can customize or remove the "Welcome" text manually here: \upload\osta\inc\staff-mobile-menu.html Link remove here in browser: yoursupporturl.com/...

My problem was resolved. See the solution: I recommend for you, create a full local backup and try turning off the plugins...