Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
This forum is public. Never post order numbers, full license keys, email addresses, or payment details.
This is the place for general questions about how billing and licensing work — renewals, activation, staging slots, plan differences, and what happens when a license lapses.
For anything tied to your specific account, refund, or payment, contact us directly instead.
Printing a ticket results in a new tab in Chrome with http error 500
osTicket v1.15.6 // osTicket-1.15.6-Awesome-101
PHP 7.4.28 // MySQL 10.4.24 // Apache/2 web server
In the log it says:
/home/mybusiness/domains/4ab.nl/public_html/support/include/mpdf/vendor/mpdf/mpdf/src/Mpdf.php [line 13168]
[2] is_file(): open_basedir restriction in effect. File(/osta/uploads/logo-default.png?1648113622) is not within the allowed path(s): (/home/mybusiness/:/tmp:/var/tmp:/opt/alt/php74/usr/share/pear/:/dev/urandom:/usr/local/lib/php/:/usr/local/php74/lib/php/)
I tried changing the directory /osta/uploads/ to 755 and changed ownership. Nothing worked yet .
I use Directadmin under CentOS with Cloudlinux for PHP
Any sugestions where to add this tmp path? or tips?
Many thanks in advanced
The Mpdf.php says something about a absolute path :/
/include/mpdf/vendor/mpdf/mpdf/src/Mpdf.php [line 13168]
Maybe helpful, I am looking further. 🙂
Solution: Download the original osticketawesome setup zip, after upload to your webserver the mpdf folder again and upload again the logo here: yoursupporturl.com/scp/theme.php