I have something to add, when I tested 1.16.3 yesterday it worked fine because my session was still saved I didn't clear cache and cookies, after I de...

Okay I did following things: removed all plugins, cleared cache + cookies, tried login into the SCP interface, doesn't work (see screenshot what I ge...

Hi, thanks for getting back to us. I've set up a completely fresh installation with a new database, and it worked flawlessly. I'll try removing all p...

Okay thanks for the fast reply, I'll try to setup a new osticket site with a new database, I suppose the database is the issue and go from there

Hey! Sorry I can't help you but I got the same issue did you find a solution to this problem?

@City of Alton Thank you I managed to change it by editing the "logo-options.txt" file, I couldn't do it on the site because I have no permission on ...

UPDATE: I can change the theme now I added the IUSR in the security tab for permissions.   But I still can't change company logo...

Hey, I need help concerning this issue I think, here's my topic Link.   Thank you