Have you checked these first?
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Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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Hi there everibody,
we just buy osticket awesome and installed it for testing, we are glad with the interfase, but get some recent DB ERRORS after customization.
So, we want to do a clean install from scratch.
My question is ¿do i have to do something to do it and keep the license? ¿can i install a new instance and shut down the original after we get the new one working?
is there a licensing menu that i didn't know, or how do you manage that?
tx in advance
sorry for my poor english, im spanish speaker.