Have you checked these first?
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Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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Hi,
When I trying to add a issue using the Open Ticket form as a guest user(Not logged in), Form is not showing the Issue Summary, Issue Details and Priority Level fields. I can see those fields are available in the Admin panel. What I can do for enable these fields in my Open Ticket form.