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Hey guys, just so you know the tool tips will be back by popular demand in the next release.

Hi guys, To fix this issue, please edit /open.php and replace its contents with the code on this page. Or wait for the next release (osTicket-Awesom...

Thank you @delta-assurances for posting this issue and your solution. Rather than editing scp.css, here is what I recommend to fix this issue. Add t...

P.S. My guess is that when you click —Empty— a little window will pop up that will allow you to edit the field without editing the ticket. This is a...

Hmmm. Have you cross-referenced your original osTicket installation? (You did keep a backup, yes?) I'm wondering if Enhancesoft has changed the way t...

It seems to me that those 4 phone number fields are something that someone has added on your end. It is unique to your installation. Have you tried l...

Hi @ramonb, I like the idea... I'm imagining it would work similar to how Conversation View works in Gmail. All the past messages are collapsed excep...

Hi @Absolute, Thank you very much for taking the time to post your screenshot... it made this very easy to understand and fix. The fix will be integ...

Thanks for your support everyone!

any advice on how to properly upgrade the theme [from 1.10.x to 1.11.x]? Hopefully you still have a separate osTicket core installation. You'll need...

@lucn, The missing attachment issue is now fixed in the latest release (osTicket-Awesome-1.11-v1.0). Thank you!    

Hmmm. Try this... html, #osticket, #ostawesome, #footer { background: <your color here> !important; }

haha.. unfortunately so..

I second this issue.. ie11 is a highly used browser so for this not to work is a real issue.

If you're interested, I just released osTicket-Awesome-1.11-v1.0.