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No problem. This type of thing happens to a new user once in a while. I need to add "clear your cache" as the final step in the installation instructi...

Please send the URL of your helpdesk to info@osticketawesome.com and I will take a look.

You caught me on a good day! Glad I could help.

Please see the fourth item from the bottom on the FAQs page.

The table width is actually 100% of the space denoted by the tag #content. Therefore, it is dictated by this (/osta/css/staff-desktop.css, line 55): ...

The width of osTicket's ticket list table is 940px. In osTicket Awesome it is increased to a maximum width 1200px. Not the improvement that you were...

Clear your browser cache and let me know if that fixes the issue.

Hi boxer2t, You're right, I have the back to top button hidden in the mobile layout. If you want to enable it, add the following code to /osta/user-...

Hi @strong, I'm glad that you have it sorted... thank you for letting me know!

Lo sentimos, no hay opciones integradas para ajustar las fuentes en esa página. La única forma de hacer cambios es usar CSS para anular los estilos. ...

To be honest, this doesn't sound like an issue specific to osTicket Awesome. But I am willing to try to help you narrow down the cause of the problem....

Thanks for the update, @boxer2t. I'm glad that you got it sorted.

Hola @sistemascsc, Estoy feliz de echar un vistazo. ¿Cuál es la URL de su instalación? Si prefiere mantenerlo en privado, puede enviar el enlace por...

Hi @strong, This is what the files should look like after being successfully extracted: Have you managed to work it out yet?

Wow, this is a very unusual situation. The latest version has been downloaded dozens of times and this is the first issue that has been reported. So ...