Sorry, I didn't foresee this possibility. In my experience, when a zip archive has corruption, nothing will extract. I can't recall that I've ever ended up with a partial extraction.

In any event, I assume you are now uploading all of the newly extracted files to your server, yes?

Please let me know if this resolves the issue.

Yes, all extracted files have been uploaded and placed in the correct folder, but the error persists, and as I said in the previous post, the downloadable zip file does not contain the "osta" folder, ie the error persists because as you can see in the error log it directs you to this folder

Wow, this is a very unusual situation. The latest version has been downloaded dozens of times and this is the first issue that has been reported.

So you are saying that when you extract osTicket-1.12.2-Awesome-101.zip to your computer, the /osta folder is missing?!

Do you get any error messages when you extract it?

I would offer to take a look or even upload the files for you, but as you are on a private network this will not be possible.

If you send an email to info@osticketawesome.com I will reply with a Dropbox link to the archive. Maybe you'll have better luck downloading it from another server.

Hi @strong,

This is what the files should look like after being successfully extracted:

Have you managed to work it out yet?

Dear,<br />
In one last try, I went to our Amazon server located in the USA and downloaded the file through it, everything went perfectly and the file came perfect, with nothing corrupted and with the "osta" folder. Looking at the forum I saw that some people also downloaded the file and came across it corrupted, I do not know what may have caused it, but we can install the theme without problems. We are in Brazil, I don't know if the download link has any problem for this region. Anyway, all sorted out, thanks for the quick help and support!