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Please note that we now have complete step-by-step walkthroughs available for all upgrade scenarios in our Installation Instructions pages.

Please note that we now have complete step-by-step walkthroughs available for all upgrade scenarios in our Installation Instructions pages.

Please note that we now have complete step-by-step walkthroughs available for all upgrade scenarios in our Installation Instructions pages.

I came up with a fix, and it will be included in the next release. I just released the latest version on the weekend, so it may be weeks or even mont...

@swadsworth, I hadn't noticed that it was missing, but now I see what you mean. Thank you for the report. I will look into fixing this, but unfortun...

Hey guys, I still haven't forgotten about this. Here is something that I thought of.  If you installation directory has the wrong ownership, yo...

Whoa! That sure is a lot of statuses. Unless some other people pipe into this discussion (which I really doubt is going to happen) my sense is that y...

Is it in the Client or the Staff side? Does it happen when you delete the ticket from the Ticket List, or when you are editing an individual Ticket? ...

Also make sure that your FAQ items are set to Featured. See this example and click on Manage Access to see what I mean:/p> I'm willing to wager tha...

Hmmm it doesn't "flash" for me at all. Are you sure that you have the Knoweldgebase enabled and that Clients are not required to be signed in to view...

Hi @swadsworth, I can't think of anything that would cause that. Do you see the same behavior when you browse the demo? If you post the URL to your...

Okay, I have a fix for this. You have 3 options to fix this on your end. You can install the hotfix release osTicket-1.14.3-Awesome-101a.zip You c...

@Julien, Ah, that makes sense. Thanks for letting me know. The next time somebody points out that the Annotations tab is missing I will begin by let...

Weird. That seems to be related to this, although it was an issue with an earlier version of osTicket.br /> I don't understand what could have caused...

Yikes! I'm looking into this and will come up with a solution ASAP. Thank you for the reports.