Have you checked these first?
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Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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After a clean install of OSTicket awesome, clicking on an open ticket from the agent panel simply keeps loading and does not access the ticket. I have tested versions 1.14.6 and 1.15.2 on local WAMP, LAMP and on godaddy hosting and the result is the same, I can't access the tickets created. However, I have no problems accessing the tickets created from the user panel.
As additional information, after about 5 minutes of loading, instead of accessing the ticket it sends me to the new ticket creation screen.
osTicket v1.15.2 // osTicket-1.15.1-Awesome-102
PHP 7.4.11 // MySQL 5.6.47 // Apache web server