Are you running Ubuntu?

If so, please set the owner/group of the uploads directory to www-data

# chown -R www-data:www-data osta/uploads/

Let me know if this helps.

Hi

I involved my datacentre team in the end.  Turns out whatever runs the Themes elements in OS Ticket Awesome was being flagged as malware.

They have gone over the elements involved to check they're not, and subsequently whitelisted the elements so that the themes page now functions.

Not sure exactly which components it was that were being flagged, but wanted to feedback so you can look at any potential issues as I saw someone having similar issues on the forum.

Thanks
Andy 🙂

Hi @SVA.ltd,

Thank you very much for taking the time to report this. Unfortunately, I have no clue what could be triggering this. If you get a chance to ask your team for more information it would be very helpful. Cheers!