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Hi I involved my datacentre team in the end.  Turns out whatever runs the Themes elements in OS Ticket Awesome was being flagged as malware. Th...

Totally fresh install as suggested (apart from the config and my database) and it is still doing the same thing. I even did a fresh download to make ...

I essentially did this to install it, but I will try again and see whether it fixes it and let you know either way.

I have managed to make some basic tweaks with MySQL, however, I would still like to upload my own logo and set a custom theme, so I would still like a...