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Hi again, I have checked that the issue occurs when i change one of this files:   login.tpl.php header.inc.php   If i put the old fil...

Hi Stevland,   The old \support instalation works as expected,   I've done a quick test copping the osticket awesome template little by ...

Hi Stevland,   Yes, that's correct, we followed the instruccions and we have the old support folder with the normal osticket installation. &nb...

The details are: DB Error #1054<br /> [SELECT A3.staff_id AS lock__staff_id, A1.staff_id AS staff_id, A1.isoverdue AS isoverdue, A1.team_id AS...

As you can see there are a lot of error logs about the login page

Hi Stevland,   Ok, we will activate again the APCu option and the Zend Opcache,   The issue on the phones is happening with the login pa...

Hi @stevland   I have installed the fix you mentioned but still not working, also we have deactivated the APCu in our ISS server and we have n...

Hi Again, Also i have tried to use the latest version "osTicket-Awesome-1.10.4-v1.0" but still having the same issue. Thank you

Hi Stevland! We are using osTicket-Awesome-1.10.1-v1.3. We tried the page using different mobile, Huawei Mate 10, Samsung Galaxy S7, and a BQ. We ar...