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This appears to be working now.

Sorry to bring up an old topic, I put td[style="font-weight:bold"].osta_subject a {<br /> color: #0c3d50 !important;<br /> } in the use...

Thanks for the workaround for now, is there a particular place that should be added into that file or is the end OK?

Just to add, this is a feature that we'd love to use as well. It was helpful seeing which tickets were replied to by a client last when they are bold....