Attachment handling issue

mainstreethost · 2022-08-30T09:50:12Z

When creating a ticket, users are able to choose image files and upload or drag and drop to the upload bar when they post the reply the image attachments are removed. if they drag and drop an image to the body of the ticket it is embedded and kept. In classic osTicket, users can drag to bar/body or choose to upload and the attachment is kept Environment:osTicket v1.15.8 // osTicket-1.15.8-Awesome-101 I have tested this in both Firefox and Chrome browsers, resized windows and confirmed working in the classic osTicket. Also tested with several different image files and image file types with same result. Tested with non image files and both drag and drop and choosing the file keeps the attachment.

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Bugs and display issues

Last Post by stevland 4 years ago

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stevland

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Oct 10, 2022 3:58 am

(@stevland)

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JediKev commented 5 minutes ago
@stevland

I have a pull coming today that might fix this issue.

Cheers.

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mainstreethost

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Oct 10, 2022 4:03 am

(@mainstreethost)

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I just realized you release version 17 on Oct. 6th which is the day after I updated. So I am not on latest, I updated to 1.16.3. Sorry, did't look before I replied earlier.

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stevland

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Oct 10, 2022 7:30 am

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No worries.

And JediKev announced a fix today so these issues should be resolved once 1.17.1 is released.

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Attachment handling issue