Correct I assumed it was a possible bug since in the core osticket it can be done all at one visit.
If you feel it's working correctly I can work with it that way if needed
Hello, we discovered that this happens in the manage ticket filters as well.
There is no away around that either as saving does not error. It simply removes the added rule.
Please advise
Figured I would share the server info.
Server Information
osTicket Version
v1.14.3 (f4f5bc6) — Up to date
Web Server Software
Apache/2.4.25 (Debian)
MySQL Version
10.1.45
PHP Version
7.0.33-0+deb9u9
PHP Extensions
gdlib
Used for image manipulation and PDF printing
imap
Used for email fetching
xml
XML API
xml-dom
Used for HTML email processing
json
Improves performance creating and processing JSON
mbstring
Highly recommended for non western european language content
phar
Highly recommended for plugins and language packs
intl
Highly recommended for non western european language content
fileinfo
Used to detect file types for uploads
zip
Used for ticket and task exporting
APCu
Improves overall performance
Zend Opcache
Improves overall performance
PHP Settings
cgi.fix_pathinfo
"1" is recommended if AJAX is not working
date.timezone
Setting default timezone is highly recommended
Database Information and Usage
Schema
support (localhost)
Schema Signature
4bd47d94b10bd8a6bab35c119dadf41f
Space Used
24675.33 MiB
Space for Attachments
24168.58 MiB
Timezone
CDT (Interpreted as America/Chicago)
Hello, I just wanted to give more feedback, The same issue is present in your live demo which is completely separate for our install.
I am going to assume this should now be confirmed as a bug within osticket awesome.
You're right. This is a significant issue. I'm surprised that this hasn't come up sooner. Thank you for your persistence.
The glitch with drop down forms on both pages will be fixed in the next release. But for now, please open /osta/inc/staff-foot.html and change line 42 from
$("select:not(#timezone-dropdown):not(select#user-name):not(select#cc_users_open)").select2({
to
$("select:not(#access select):not(tbody#rules):not(.filters-page select):not(select[name^=\"rules\"]):not(#timezone-dropdown):not(select#user-name):not(select#cc_users_open)").select2({
And if you come across any other glitchy drop-down lists please do not hesitate to let me know.