Hello Stevland,

can you give some advice?....this thing is becoming quite urgent...

Hi @airbus,

I have two pieces of good news for you.

The first is that osTicket / osTicket Awesome use temporary session cookies, but these are not persistent and they do one contain any personal information or tracking data.

Also, I am putting the finishing touches and testing a solution for this that will be included in the next release. I can't say when the release date will be as I have a lot to do before then. But you will receive an email notification when it is ready.