Have you checked these first?
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Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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Right after upgrading to 1.17.3, I noticed that if I want to search for a canned reply when responding to ticket, I have to do this:
- Click "Response:" field to open dropdown with canned responses.
- Manually click search input field.
- Enter any search term I want...
In the past, cursor was always auto-focused on input field, so step 2 was not needed. Anyone else noticed the same bug?
Thank you, waiting for update.