I'm sorry, I'm at a loss. I can't see anything wrong or think of any reason that your system is loading irregularly.

I see that your osTicket Awesome is installed into a directory called \support.

Did you follow the installation instructions, and do you still have your old osTicket installation in a directory called \support-old?

Hi Stevland,

Yes, that's correct, we followed the instruccions and we have the old support folder with the normal osticket installation.

Thank you

Using the \support-old installation, do the pages also have trouble loading or does the system perform as one would expect?

Hi Stevland,

The old \support instalation works as expected,

I've done a quick test copping the osticket awesome template little by little and testing when we have issues loading. It happens every time i move the "include" folder.

Maybe i can send you our osticket instalation so you can test it and check the issues with the phones?  

Thank you

Hi again,

I have checked that the issue occurs when i change one of this files: 

login.tpl.php

header.inc.php

If i put the old files here, i can log in correctly but with the normal osticket page, not your template.

I i put the files back i have the same issue, the webpage does not load correctly in my phones.

Thank you