Have you checked these first?
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Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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Quite simple @stevland,
When I reply to a ticket the same colour is used in the time, date, username bar as my client/customer. Previously this was not the case. It was a different colour (my tech support colour was always the same across tickets, but the client/customer's was different).
See below:
Oh and I just found this too.<br />
<br />
"View email recipients" is too long for the box. But it also hides behind the response box.
Hi techcare,
Thank you once again for your reports.
Here's a fix for the reply color:
.thread-entry.response .header {
background: #b2e9f1;
}
.thread-entry.avatar.response .header:before {
border-right-color: #b2e9f1;
}
The drop down menu will be fixed in the next release as well.
No drama mate. That works just fine.
Would be brilliant if this was part of the customisation ability to the theme in the Admin Panel. The more customisation the better in my opinion.