When creating a custom form, I find the Long Text box isn't formatted at 4 lines, but more importantly never has an end.
I think we may have identified a CSS Fix, but wondered if you knew about it already or not?
.redactor-editor {
font-size: 11pt;
height: 300px;
border: .5px solid #A5A4A4!important;
border-top: 0px!important;
}
This seems to fix it, kind of, but adds a straight cornered border, we suspect there should be a rounded corner border?
Thank you for taking the time to report this and offering your fix, @mfoston.
Unfortunately I can't seem to reproduce this glitch, however.
I'm not exactly sure what you mean by Long Text box. I think you mean Long Answer, yes?
Here are the steps I think you are referring to:
Admin Panel > Manage > Forms > Add New Custom Form > Form Fields fields available where this form is used > Type > Long Answer
I then go to Help Topics > Forms and add my new form to a help topic.
When I open a new ticket the text box displays as I would expect:
Am I missing something?
Yes, those are exactly the steps, and I've just created a new custom form with just a Long Answer and I see the same issue.
This suggests it may be something to do with my setup, I'm going to try and tinker with a few things and see if I can resolve it.
I think it has me beaten, my CSS skills are very limited.
I could supply a link to the site if that will help? Not sure if to do it here, or via email.
Let me know, whilst it doesn't stop it working, I know I'll get moaned at because of the way it looks!