Hi lizenz,

I'm sorry for the super late reply.

I'll need to take a look.

Please complete sections 1 and 2 of this form.

And in section 7 kindly add some instructions to help me reproduce the issue.

@reinierstuptech-com you can do the same, if you wish. Hopefully we can sort this out quickly.

Hi @stevland
We had to rollback to stock OST, since this issue was affecting our work-flow.
Hopefully @lizenz can provide the information you need.
Unless you would like to check out our environment anyway, with the stock v1.17.2 version.

Also, i did a bit more investigation on this. When I made all the fields non-required, it seemed to have solved the problem, but it didn't. On the user-side, it looked like it went all good, but on the ticket, it was actually all blank.

Here is one of the tickets that was submited while awesome was enabled:

You can see all items in the form are empty.

Also, i was able to replicate the same issue running on a development environment on my PC, with an export of our database.

It seems to happen sporadically, (maybe 30% of the time) and nothing is shown in the logs.

Any updates on this? its been over a month...

Hi Mr. Niessen,

unfortunately i can't provide the Information that is necessary, because our Ticket-system is only accessible within our Company-Network.
@Stevland is there any other possibility to review this bug without accessing our Systems?

I have the same issue.